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WhatsApp Business Platform

WhatsApp Business Platform

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Boost impactful customer interactions

Every business today dreams of an advanced digital solution which offers an integrated network to existing and potential customers, thus accelerating user engagement, boosting CX and ensuring impactful customer interactions. We at Tata Tele Business Services, in our endeavour to transform digital experiences with technology, now offer Smartflo WhatsApp for Business Suite to accelerate customer engagement, boost CX and ensure impactful customer interactions. The solution offers a superior UX to enhance business communications, in the way customers want to engage in today’s business ecosystem.

Benefits of Using WhatsApp Business Platform from Tata Tele Business Services

WhatsApp Business Platform through Smartflo business suite will allow businesses to adapt to new challenges and provide exceptional assistance to customers
Increase Lead Conversion
Increase Lead Conversion
Automate CX and Self-Serve
Automate CX and Self-Serve
Design Smart Campaigns
Design Smart Campaigns
Reduce Support Cost
Reduce Support Cost
Easy Channel Integration
Easy Channel Integration
Increase Customer Satisfaction
Increase Customer Satisfaction

Got Questions?

Find your answers right here.
The WhatsApp Businesses API enables businesses to chat with their customers in the same way they chat with their friends and family – with fast, simple, and secure messaging. Enterprises of all sizes can use their current customer engagement platforms to integrate with WhatsApp through the API and reply to their customers promptly with messages, notifications, shipping confirmations, appointment reminders or event tickets.
WhatsApp is the most popular chat application currently. Now businesses can also chat with their customers on WhatsApp to provide them support and send notifications. There are two ways for business to do this. WhatsApp Business Application: is suitable for small businesses. Here, the business can download free WhatsApp Business App to interact with customers easily by using tools to automate, sort, and quickly respond to messages. WhatsApp Business APIs (or Chatbots): This is suitable for medium scale businesses and enterprises to send messages to customers efficiently and at scale. After creating a profile, the business can provide responsive customer care and send personalized notifications in a timely manner.
With TTBS, new account creation will just take a few hours.
You can use a phone number that is already registered with the WhatsApp Messenger or the WhatsApp Business App. Once you migrate a phone number to the WhatsApp Business Platform you can no longer use that number on the WhatsApp Business App.
WhatsApp Business services work on per message fee charges. Meta also charges fees per 24-hour window for each conversation which are passed on to you by TTBS? There are two types of conversations: Business-initiated conversations and user-initiated conversations.

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